What Is Oxio Internet?

Oxio is a Canadian internet service provider (ISP) that offers affordable and transparent internet plans. It is a relatively new player in the telecommunications market and aims to provide an alternative to the larger, more established providers.

Oxio Features:

Flexible Internet Plans: Oxio offers a variety of internet plans with different speeds tailored to users' needs. They typically use cable and fiber infrastructure leased from larger telecom companies, which allows them to reach many areas across Canada.

Flat Monthly Pricing: They provide flat-rate pricing, which means customers pay the same amount every month without unexpected changes in the bill.

Customer-Centric Approach: Oxio has a strong focus on customer service, and they provide technical support in both English and French. The company uses a subscription-based model, which includes the cost of equipment like modems or routers in the monthly fee.

Sustainability and Ethical Focus: Oxio highlights corporate ethics, fair pricing, and customer empowerment. It also positions itself as a more modern and eco-conscious alternative to traditional ISPs.

Digital-First Approach: Oxio leverages a tech-savvy business model, making it easy for customers to sign up, manage their plans, and access customer service through online platforms.

How To Be An Oxio Customer

Use Oxio Referral Code: RRKTVRE to Get 1 FREE Month of Internet using with Oxio in Canada.
Subscribe to the oxio online in just a few minutes. The subscription form will guide you step by step. And if you ever have a question, our customer care agents are just a click away.
Shortly after you sign up, your equipment is delivered to you. This includes at least a modem and a router (since they are included in your package) but there may be more depending on the services you have chosen.
It is possible that a technician appointment may be required to install and activate your services in your home. It depends mainly on the type of connection your former provider uses. If you already have a working coaxial cable in your home, there is a good chance that you can be activated remotely. A visit will be necessary if your former provider has another type of connection, such as ADSL or fibre. The purpose of the visit is simply to connect your home to the cable network.

*SPECIAL NOTE*
Do not set up your Router until your service is activated. You’re looking for an email with this title: Your oxio services are now active! If you encounter any issues when first connecting there is this article for help: https://aide.oxio.ca/en/article/first-time-plug-in-possible-issues-when-setting-up-your-equipment-dflssm/#3-step-one-make-sure-the-following-two-steps-are-complete Get A Modern & Router (free shipping, 30 day returns, 1 year warranty) The small modem and 1 Eero 6 router is provided by Oxio for being their customer – you may add more routers for an additional cost when signing up. The eero 6 is smart

Use referral code: RRKTVRE to Get 1 FREE Month of Internet using with Oxio in Canada. Code never expires*

Get A Modern & Router

The small modem and 1 Eero 6 router is provided by Oxio for being their customer – you may add more routers for an additional cost when signing up. The eero 6 is smart enough to prioritize the sites you use most and takes your privacy seriously with built-in ad-blocking and parental controls that are as easy as 1, 2, 3. The eero system uses multiple devices to send wifi down halls, and around walls. We call it TrueMesh and it allows your wifi to hop between eeros so your signal stays strong and uninterrupted. Eero 6 helps protect you from malware, phishing attacks, viruses, and accidentally visiting sites that are out to get you. Track data usage, monitor network activity, and see how eero’s been protecting you. Also, Wifi scheduling sets offline times for individual devices or for the whole house.

Eero 6 Router Features

Wi-Fi 6 brings fast connectivity to every room in your home.
Supports speeds up to 500 Mbps.
Built-in Zigbee smart home hub.
Enough bandwidth for 75+ devices, up to 4,500 sqft.

The things that aren’t included in your monthly fee (2025):

Our accountants keep reminding us that we can’t include everything in our service no matter how much we want to.

Some things come with fees charged by our local partners or suppliers - we’ll remind you of them before we need to charge you for them, but, to be transparent, here they are up front!

Item	Fees	Restriction (delay)
	Billing and Account Management
Reactivation of account suspended for non-payment	$25	-
Insufficient funds, returned payment or direct debit payment refusal	$12	-
Seasonal interruption, if the network backbone is on : Cogeco, Shaw or Vidéotron	$30	At any time
Seasonal interruption, if the network backbone is on : Rogers	$100	365 days
	Internet Service
Speed change	$0 OR $5 if less than 90 days since previous speed change	90 days
Addition of an eero	Current prices on our website	At any time
Adding the eero Secure+ service	Current prices on our website	At any time
Removal of an eero	$0	At any time
Removal of the eero Secure+ service	$0	At any time
	TV Service
Adding specialty channels to an existing service	Current prices on our website	At any time
Addition of premium package to an existing service	Current prices on our website	At any time
Addition of a TV receiver	$5	At any time
Removal of a TV receiver	$0	At any time
Complete withdrawal of the TV service	$0	At any time
Removal of specialized channels	$0	36 days from the last change to your channel selection
Removal of a premium package	$0	36 days from the initial activation of the premium package
Modification to your specialized channels selection	$0	36 days from the last modification of your specialized channels selection
	Telephone Service
Withdrawal of phone service	$0	At any time

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